Not resolved

Ugh - another bad experience ordering from WW. Here are my issues this time: I have an account, from which I placed my order.

Nonetheless, my order wasn't listed there for tracking. When I inquired with customer service, their solution was to tell me to look up my order in my account. Hmmm, yeah I just told you that doesn't work... A few of the items I ordered were backordered with an estimated ship date.

These dates were not accurate and many of my items shipped over a month past the estimated ship date. One item was cancelled because "we're not able to hold the item longer than 29 days." Hmmm, I'd like to have the item sooner too... Finally, when I received these jeans and found them to not fit, I sent them back for a refund. Today, I have received them back from WW, with a note that they cannot accept worn or damaged items.

Hmmm, I literally tried these on in my home, found them to be both low quality and ill fitting and put them right back in the bag. Not worn and not damaged. But WW felt the need to pay for shipping for these $16 jeans THREE WAYS instead of just giving me the refund I was owed. No wonder WW's parent company is going bankrupt.

There are limited options for those of us who wear plus size clothes, so while I'd love to say I'LL NEVER SHOP HERE AGAIN, you've sort of got me by the balls, so to speak. Beware, ladies.

Product or Service Mentioned: Jeans.

Reason of review: Poor customer service.

Monetary Loss: $20.

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