Anonymous
map-marker New London, Connecticut

I am upset w women within i paid my balance in full in dec

In deci get late charge in dec i called about late charge they reversed the late in january i get bal show 2late fees u know owe 64.00 for when balance was paid in full one assistant i had .60 balance on the account that for late fee tjis cant be true i paid balance off.
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Anonymous
map-marker Portland, Oregon

Overcharge

Ordered two sweaters. One was back ordered. Seemed like my credit card was overcharged. Upset that there was no invoice with merchandise
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Pam S Inh

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Verified Reviewer
| map-marker Red Lion, Pennsylvania

Free shipping complaint

Signed up for member rewards to get free shipping. Now told I cant use it for up to 10 days when I wanted to order today. No resolution from company . They would rather loose a customer over free shipping , which I get if I waited 10 days. I want to order today to be sure delivery is before Christmas. Wont shop here anymore. Obviously they dont value customers.
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User's recommendation: Woman Within does not value customers.

Anonymous
map-marker New Castle, Pennsylvania

Exchange for damaged merchandise

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I ordered these Navy Blue poly pants in August, because I planned on wearing them to my friend's daughter's wedding on October 14. I knew that I had plenty of time to receive them.

I had also ordered several different tops to wear with them. I already had a black pair and a white pair. So, I knew that I liked the way that they fit. Perfect fit and perfect style for me.

The others did not even need to be hemmed. So, I knew that the Navy ones would be alright also. I had not even taken the Navy slacks out of the package because I Knew that they would fit me. Oh, my goodness!

The day of the wedding, I took the pants out of the package, and I was going to press them off. I could not believe what I saw! The entire front seam had not even been sewn in. There was a huge, frayed area and a huge hole in the front of the slacks.

My right foot almost went straight into the hole! I know that this is not the usual "Woman Within" quality. I have ordered plenty of things and never had to return an item due to damages. The person that I spoke to this afternoon was so nice and professional.

She was as surprised as I when I told her what I discovered that morning. She was very apologetic and very glad to make this right for me. I appreciate her for that. I only want to send this pair back and get another Navy Blue pair exactly like the ones that were damaged.

Luckily, it was a chilly, rainy day for the wedding. As I stated previously, I already had the same slacks in black. So I wore the black ones with another top, that I had also ordered from Woman Within. Everything worked out well for me.

I will be very happy once I receive the exchange pair. Thank you for your prompt service and concern for me in this matter.

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User's recommendation: Always call customer service with one's problem or concern. They will always try to help to solve an issue.

Anonymous
map-marker New Castle, Pennsylvania

Returning damaged merchandise

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First of all, the customer service associate was very professional and courteous to me. I do not have a receipt or a copy of my order or invoice, because I ordered this item in August.

I did not anticipate having to return these slacks. I have the same thing in white and black. They fit me perfectly and did not even need to be hemmed. So, I ordered these poly pants in Navy Blue in anticipation of wearing them October 14 to my friend's daughter's wedding.

I had not even taken them out of the plastic bag that they came in, prior to the morning of the wedding. I was going to iron them at that time. I did quickly try them on, just in case they actually did not fit the same as the other 2 pairs that I have. Oh, my goodness!

I could not believe what I saw when I attempted to try these on! There was a huge, frayed hole in the front of the pants. It was as if the entire front seam had not been sewn into the front seam. But it was not something that I would even have been able to fix.

My right foot almost went into the torn area, but I noticed it at that time. It was a chilly rainy day for the wedding. So, I was able to wear the black slacks and another top to the wedding. Except, I had planned on wearing those slacks.

I have ordered several things from "Woman Within" in the past year. I have never had to return anything that was damaged. The customer service person that I spoke with today was as surprised as I when I told her the reason for my call. I received a mailing label via my e mail, and I already printed it to use on my return package.

I do appreciate the customer service department for helping me to resolve this issue so promptly. Thank you.

Sincerely, Cheryl Schneider

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User's recommendation: Always call customer service. They will help one to resolve an issue.

Rosemarie D Mjl

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Verified Reviewer

Can’t get anywhere!

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Exchange. I want to exchange my product for another size. Im trying to contact customer service. They are not giving me options to do what I want. I keep getting circles back without any satisfaction. All I want to do is exchange this large jacket for a medium and Im not having any success in doing so.
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Pros:
  • I liked the jacket
Cons:
  • Very poor customer service

Preferred solution: An exchange

User's recommendation: Don’t order from the woman within

Kayton Eno
map-marker Columbus, Ohio

Poor service

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I recently moved and contacted WW to change my address. I was told that the address was changed.

About a month later I placed a phone order. I reminded them of the address change and was told that it was in place. The order was sent to the old address. I have not received anything I ordered.

I have spent about two hours talking with about a dozen people, all of whom telling me that there is nothingi don't trust this company any more.they can do. I still owe for the merchandise I didn't receive.

The address mistake is theirs, not mine. I don't plan to buy from them again even though I am a ten years plus customer.

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Margaret R Aqg

Credit card activation

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Credit card activation problem. I had an account,but evidently it is unusable. I would like to resolve this issue ty
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Preferred solution: Credit card

NancyE D

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Verified Reviewer

Bill Dispute

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On 03/22/23 I ordered a product that totaled $98.98. Once received, I decided to return it.

When I looked into the box there was no packing return slip. I called Woman Within and asked what to do. The man with whom I spoke said that because there was no packing slip it could not be returned through UPS . He gave me a one time code and instructed me to take it to a Staples Store with the code and the package and they would return .

At the Staples Store the man took the package with the code, said he would return it and that I would receive a credit for $88.98. That meant I still owed $10.00 return fee. I called Woman Within to pay that and was told that since there was no packing slip that I did not have to pay it, leaving me with a $0.00 balance. Today.

As of 08/31/23 I now owe $262.00 for not paying my bill and had accumulated late fees for nonpayment. I have spoken probably with no less than 5 Woman Within professional customer service representatives since March. I have been hung up on, harassed to pay the bill, transferred from one professional to another numerous times with no resolution. Today was the last straw!!

While speaking with a professional who stopped responding to me, I realized that while the call was still open, that she just layed the receiver down and walked away. I held on for another 23 minutes . She never came back on , so I hung up. Not knowing what else to do, I decided to try this method.

I filed a dispute with the 3 Credit Bureaus several months ago only to learn that my FICO Score dropped 67 points due to my inaction on this transaction. I have been a faithful Woman Within customer for many years with never having missed a payment or had a late payment. Now I am in an overwhelming position through no fault of my own and desperately want someone there to correct this terrible mistreatment and repair my FICO Score so I can move forward.

This situation has all but made me physically ill. Thank you

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Cons:
  • None at this time

Preferred solution: Full refund

User's recommendation: None until my dispute is resolved in my favor

LINDA G Cyt

ANGRY!!!!!

I did not authorize electronic payments from my pay pal account of $16.95 for a rewards program. I want this canceled and a refund issued immediately. Linda E Gardner-Thonges
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Loss:
$17

Preferred solution: Full refund

User's recommendation: Be careful. Also their underpants are very uncomfortable because of the rough seam on the inside of the crotch.

Linda H Sgg

Frustrated with the service

Having to deal with customer service is totally frustrating. They do not speak well and mess everything up. After you think the issue is resolved, they will not tell you that they have processed your order but try to market to you for 15 minutes and will not stop.
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Preferred solution: Apology

User's recommendation: Ensure you order the right item.

Sharon L B

Phone connection missed

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My order canceled, unknown reason, no WW live connection. No catalog no yellow box, no order number. Why?
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User's recommendation: Unknown

Anonymous
map-marker Safford, Arizona

Woman Within Sent wrong item

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Woman Within sent me the wrong item and not the item I ordered and then insisted I return the wrong item before getting a refund or being able to re-order my item without being charged. I live in a rural area and returning items is a hassle. It took be 45 minutes on the phone to resolve my issues. Customer complaint staff were rude and non-compliant in getting me the item I ordered. I will never order from them again. If enough of us complain and quit using them -- this company will go belly up!
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User's recommendation: Do not shop at Woman Within

Theresa E Cde

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Verified Reviewer

My order was not correct

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I got duplicates and was charged double for my items. I am happy with my purchase except being charged twice and being shipped double items
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Loss:
$59
Pros:
  • Sizes
Cons:
  • Priced too high

Preferred solution: Store credit

Anonymous
map-marker Bonner Springs, Kansas

Bill and account number

I need to know my full account number I was very unhappy that customer service do that figured that is what customer service is for not much more to say or tell me who or where I can get my full account number I want to use your app to make my payment so I need my complete account number better training would help
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