Woman Within

I have been a loyal customer of Women Within for many years and love their clothing, but their customer service is extremely disappointing.
I returned items from a March 2025 order (and a previously returned t-shirt) and never received my $56.36 refund. I became very ill at the time and missed the refund email.

Since then, I have contacted customer service repeatedly and spoken with multiple representatives and supervisors. Each time I had to repeat the entire story, and despite confirmation that the refund exists in their system, no one would issue it.
I was repeatedly told to contact the California State Controller for unclaimed money, which is unreasonable since the funds are still held by the company. I even made additional purchases later, yet the credit was never applied.
Women Within sends numerous emails daily, making it very easy for an important refund notice to get lost.

I have screenshots showing the volume of emails they send, which clearly supports this issue.
I work hard for my money, and I should not have to fight this long for a legitimate refund. I am extremely disappointed and would not recommend this company based on their customer service.

Woman Within has one of the highest shipping rates out there. Their clothing has become substandard, and sizing is nowhere accurate.

The majority of the clothing is made in foreign countries where they have no idea of what American-Plus Sizes are for women in the USA. The clothing seams seldom hold after one washing, there are always loose threads, and the quality of the material is not very good. The Return policies of Woman Within are truly unfair to its consumers. I paid for the Woman Within loyalty program, $25/year, and that entitles me to flat rate shipping of $4.99 on a certain number of orders a year.

Sadly, when your order comes, everything is typically backordered, you find it doesn't fit your regular sizing. That means you have to return it which now requires you to take it to a Happy Returns location using your gas and time. You are given two choices for your return, a store credit where you get free returns or get a refund for which you must pay $10.99. That's more than the cost to ship the item to me when using my loyalty program.

It's like they force you to get a store credit knowing you will be playing a game of receiving the items and returning them because they don't fit. There is no uniformity in sizing of the clothes at Woman Within. Customer service reps are often argumentative and nasty, making it seem as if the issue you have is your fault and not theirs. I placed an order early last year and only received part of it.

When I finally realized I never got all the shirts I had ordered, I called to ask where my items were. The CS said the records showed it was delivered. I agreed and told her the items in my order that I did receive, but that there were several shirts missing in the order. After demanding to speak to a supervisor I was transferred, although I was initially told they didn't have supervisors.

The supposed supervisor was even nastier than the first CS. The supervisor said she was going to send my complaint to a different department for investigation and someone would call me in 5-7 business days. It's now a year later, and I never got a call from anyone. I never received the items I paid for either.

The person in order fulfillment didn't "fulfill" the order. Just a day ago, I finally received two pairs of jeans, which of course, didn't fit. I arranged for a return and faced the decision of getting a refund or store credit. I refused to eat $10.99 being taken off my refund to pay for shipping that only initially cost me $4.99 and got a store credit, which I know I probably will never use.

I will not be shopping at Woman Within ever again. I did file a complaint with the BBB regarding the ridiculous refund policies of this Fully Beauty Brand company.

I will cancel my loyalty program so they don't automatically renew it and suck another $25 from me. This company should be put out of business!

I SHOULDN'T HAVE TO GIVE THIS ATROCIOUS COMPANY ONE STAR. MORE LIKE -10!!!

DO NOT BUY FROM THIS COMPANY! YOU'LL BE SORRY! I CAN SEE WHY THEY ONLY HAVE A 1.2 RATING. NO CUSTOMER SERVICE WHATSOEVER!!!

I am a senior citizen on a fixed income.

Because of that I purchase my Christmas gifts throughout the year so that I get the best deals and all my purchases are paid for before the holiday.

I purchased a lot of items this year from this company. Three of the items ended up being, in my opinion, sized wrong. In fact, I purchased two pair of leggings at the same time; one fit my daughter fine. The other one she couldn't even get over her bottom.

Had to be at least 2 sizes smaller than marked. An 18/20 cardigan was purchased; a few sizes bigger than my daughter's 14/16 size. She couldn't even get her arms through the sleeves. And don't even ask me about the jeggings.

It was comedy hour seeing her try to get into a pair that was 2 sizes bigger than she normally wears and not getting once leg through. Those are the items that I wanted to return - just for size. I wasn't asking for any money back - just the same thing in larger sizes. But because I was thrifty and made purchases throughout the year - I was told that none of my items could be returned because of a 60 day return policy.

Even though I told the reps they were Christmas gifts when I bought them and a rep the day after Christmas told me I could exchange for size. No refunds; exchange only. I was OK with that. But either that rep was lying, all the prior reps were lying, or they were just all incompetent, because today I was told NO!

Their "SYSTEM" couldn't handle the returns. Convenient! I asked to speak to a supervisor but amazingly, none were available. Again, how convenient!

MY QUESTION WAS - WHAT ARE YOU LOSING EXCHANGING FOR SIZE?

ANSWER - ABSOLUTELY NOTHING.

So go ahead, let your "system" determine your customer service/customer relations rather than plain common sense. You'll pay on your bottom line in the end.