Woman Within

I ordered 4 pairs of shoes from WW. All 4 pairs ordered were the same size.

When items FINALLY arrived (their shipping times are ridiculously slow to ship) one of the pairs of shoes sent was the incorrect size. I ordered all 9.5s, one pair of shoes they sent was an 8.5. Thinking this was a simple fix, I contacted them. First via email and then via phone.

I explained to the rep THEIR ERROR and that I just wanted them to send to me the actual size I ordered, as well as a label so I can send back the incorrect sized ones they sent to me. Nope. As it turns out, I can buy the correct size (which Id like to point out, is in fact what I did when I placed my order with them in the first place!!) and they will then credit me for the shipping and the incorrect shoes once their warehouse folks HAVE DETERMINED or confirmed the error. So, I need to purchase the shoes twice because they've made a mistake?That is such poor customer service, it's just breathtaking.

When this started, I was only slightly annoyed when I realized they sent me the wrong size, and then I figured that they misunderstood or I wasn't clear enough in my initial email to them explaining THEIR error. No biggie. So thats why I called them. The initial error itself wasn't even egregious.

Again, stuff happens. But there was no, Were sorry about that. Here's a label to Return the incorrect pair of shoes, and we're sending you the CORRECT ITEM YOU ORDERED out immediately. The rep was also (its part of her job, I get it) trying to upsell and offer me their credit card, and it was only with her other upsell that made me question what the heck was going on did you want to add any other items to your order today?

It was only then that I realized and explained that I'm NOT ORDERING I'm exchanging due to your companies' error. Then the exchange absolutely turned into a return when she advised I needed to purchase again and they would credit once I sent the shoes back.

Etc. she provided a code via email so I could return and believe me, if I hadnt already worn the other shoes, they would have been going back as well.

I talked to three different people who could not speak English they would not answer my questions. I would ask them a simple, yes or no question and they would go off answering only God knows what.

I could not get a straight yes or no answer out of anybody. I hate dealing with an American company that is in the US that has their customer service outside of the United States. For this reason, I may very well stop shopping at Woman Within, I cannot even get a phone number to somewhere in the United States to talk to somebody.

I would love it if somebody from the corporate office if thats in the United States to call me. I am a senior citizen and have a hard time understanding people who talk foreign language and they talk so fast that you cannot get a word in edgewise.